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Reserve Your Seat TodayUAC brought monitoring in-house with the IAM and saved time and money
| Field | Details |
|---|---|
| Industry | Telecom Equipment Maintenance |
| Company Type | Multi-vendor maintenance contractor |
| Geography/Coverage | Nationwide U.S. network operations |
| Primary Challenge | Needed in-house control of PBX monitoring |
| Solution Deployed | Intelligent Alarm Mediator (IAM) |
| Key Result | Reduced dispatch costs through better diagnostics |
| Products Used | DPS Telecom Intelligent Alarm Mediator (IAM) |
Founded in 1997, UAC offers U.S. companies a unique approach to contracting maintenance services for telecommunications, data networking, fax and copier equipment. By combining maintenance agreements for multiple manufacturers nationwide, UAC saves clients 15 percent on average. They partnered with DPS Telecom to bring PBX monitoring in-house.
UAC needed to monitor numerous PBX systems that their clients operated nationwide. They contracted PBX monitoring to outside vendors, which limited their control and visibility. Brad Snook, Vice President of Client Relationship Management, explains: "We wanted to bring it in house so we could get greater control than we felt outside vendors could provide us."
UAC selected the Intelligent Alarm Mediator (IAM) from DPS Telecom to bring PBX monitoring in-house. The IAM provided comprehensive alarm visibility and detailed equipment status information. This let UAC monitor client PBX systems across their nationwide network with the control they needed.
The system records all alarm information and provides visibility into switch status and location. Mark Swiecicki, Vice President of Operations, notes: "The intelligent alarming information helps us zero in on exactly what's going on in that switch."
UAC achieved significant operational improvements by bringing monitoring in-house with the IAM. The detailed alarm information transformed how they responded to client issues and reduced costs across their dispatch operations. The system provided the visibility and control they needed to serve clients more effectively.
"It saves time and saves us money from a dispatch standpoint. Since we know what's wrong, we can direct a technician on what parts they might need when they go on site."
Mark Swiecicki, Vice President of Operations, UAC
The system performed so well that UAC purchased a second unit to expand their monitoring capabilities. Swiecicki comments: "The best statement I can make is that I purchased a second unit. It's working great for our clients and we look forward to a continuing relationship with DPS."
| Benefit | Impact |
|---|---|
| Complete In-House Control | UAC gained direct oversight they couldn't get from outside vendors |
| Lower Operating Costs | Reduced dispatch expenses and on-site technician time significantly |
| Proven System Scalability | Success with first unit led to immediate purchase of second system |
Intelligent Alarm Mediator (IAM)
Central monitoring for multi-vendor PBX networks with detailed alarm data.
How does intelligent alarm mediation improve dispatch efficiency?
Detailed alarm information shows exactly what's wrong before sending a technician. This lets you direct techs to bring the right parts and eliminates unnecessary truck rolls for false alarms. You can prioritize dispatches based on severity, sending immediate help for critical failures while scheduling routine fixes during regular hours. This targeted approach reduces labor costs and improves client satisfaction.
Can I monitor multiple manufacturers' PBX systems from one platform?
Yes. The IAM monitors equipment from multiple manufacturers across your network. This gives you a unified view of all client PBX systems regardless of vendor. You don't need separate monitoring tools for each manufacturer. The IAM consolidates all alarm data into a single interface, making it easier to spot patterns and manage your entire client base efficiently.
What level of detail does alarm information provide?
The IAM records comprehensive alarm data including the specific location, type of issue, and severity. You can distinguish between a disconnected phone line and a major system failure, allowing appropriate response for each situation. The system captures everything from minor alerts to critical outages, with timestamps and detailed status information. This granular visibility helps you understand not just that something is wrong, but exactly what needs attention and how urgently.
How does in-house monitoring compare to using outside vendors?
In-house monitoring gives you direct control over alarm handling and faster response to client issues. You're not dependent on a third party's schedule or capabilities. With the IAM, your team sees issues as they happen and can respond immediately. You also gain flexibility to adjust monitoring parameters and reporting formats to match your operational processes.
If you manage telecom equipment for multiple clients, you need the control and visibility that in-house monitoring provides. The IAM gives you the detailed alarm information to reduce costs and serve your clients better.
