If the client approves the initial presentation, Dodd's staff prepares an in-depth written quote that details the client's existing situation, how the proposed solution will improve that situation, and the technical functionality of the equipment.
"First, we reiterate our understanding of your as-is situation, and we explain how where going to take you from where you are right now to your desired end results. Then we get into the nuts-and-bolts aspect of how it's going to work in your network," said Dodd.
"We also provide extensive application drawings with the quote. We spend a lot of time creating the drawings, because they really help you connect the dots and see what we're proposing.
"The quote also includes a price page that breaks down the cost on a line-by-line basis, and a list of referrals to existing DPS clients. These are companies in your industry, sometimes even in your geographical area, that use similar equipment to what you have now and similar equipment to what we're proposing. We want you to see you're not buying something that's untested or unproven."
Dodd emphasized that DPS clients aren't on their own after they purchase. DPS Telecom continues to support the client with installation services, training and 24/7 tech support.
"Our installers are subject-matter experts in the product they're installing - in fact, they're the same guys who teach classes at DPS Factory Training Events. For a full-system install, your installer will make sure everything is working right and he'll train you and your staff on the system," said Dodd.
"We provide training with installation so that you have full control over your own alarm monitoring system and your own destiny. We want you to be as self-sufficient as possible - but we also provide a high level of support. For the lifetime of your DPS alarm monitoring solution, you're entitled to 24/7 technical support."
Every alarm monitoring solution from DPS Telecom, including custom-engineered solutions, is backed by a 30-day, norisk, money-back guarantee.
"Clients love this, because it basically removes all risk from buying our equipment. And that's only right. If you're going to commit a portion of your budget, you should be sure the product delivers a huge amount of value," said Dodd.
"We guarantee that your alarm monitoring solution will work as promised, and if it doesn't, you're not on the hook for anything. After your system is installed, you can try it for 30 days, and if you're not happy for any reason, you can send it back, and you're not on the hook for the equipment, for the training, for the shipping, for anything. It's just 100% money back."
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