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An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.
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T/Mon alarms are presented in plain English, with detailed descriptions that your staff will immediately understand and take action on. You can even create Text Messages that tell system operators the exact procedure for each alarm.
Text messages let you give specific instructions to your monitoring staff, so you can know for certain that correct procedures are followed.
A Trouble Log window is also accessible for each alarm from the COS or Standing Alarm screen. This convenient feature allows system operators to record what corrective action was taken for each alarm, keeping clear documentation of what has been done and eliminates guesswork after shift changes.
The Trouble Log clearly records corrective actions, so you don't have to guess if a problem has been fixed.
T/Mon can automatically send detailed alarm notifications via pager, cell phone, PDA, or email, so the right information is put directly in your hands, not locked up in a NOC console. Escalation notifications to supervisors ensure alarm acknowledgment and problem resolution.
Automatic notification by pager or e-mail makes sure vital information gets to the people who need it fast.