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How Did Arvig Communication Optimize Their Monitoring System

Arvig Communication Systems (ACS) is a localized comm provider company based in Perham, Minnesota. They first started as an independent telephone company established in 1950, ACS has been one of the progressive risk-takers. They deliver cutting-edge technology to residential and business customers in the rural communities surrounding Perham, Walker, and Twin Valley, Minnesota.

Arvig Communications Systems (ACS)
Gary Schattschneider
Central Office Technician
Arvig Communications Systems

New Equipment Acquisitions Demanded New Monitoring Solutions

During their recent expansion, the company acquired several other phone companies and now has a service area of over 7,000 sq. miles and serves 38 local telephone exchanges. ACS provides a voice to over 44,400 customers and video and data to over 16,700 customers.

NetGuardian RTUs Provide Important Visibility of Arvig's Entire Network

To give them the site visibility they needed, the company deployed NetGuardian 832 RTU remotes at their CLEC sites. Later, they added a T/Mon master station to their system and integrate their alarms on one screen.

Gary Schattschneider is a Central Office Technician at Arvig Comm. He needed to familiarize himself with DPS monitoring equipment because he was responsible for deploying the T/Mon at company headquarters.

Factory Training Provides Hands-On Experience Prior to System Deployment

To maximize the effectiveness of ACS's new monitoring system, Gary traveled to DPS headquarters to attend a regularly scheduled Factory Training Event. There, he was able to familiarize himself with the DPS equipment, and discover new ways to leverage his monitoring investment.

With the hands-on training provided by DPS technicians and engineers, clients at Factory Training are able to become skilled T/Mon users. "It was a very good training course," Schattschneider said. "I liked the mix of the hands-on labs and lecture. The instructors were very knowledgeable and really knew the products inside and out."

T/Mon Provides Advanced Monitoring for SNMP and ASCII Devices

Currently, the new ACS sites forward the alarms from their NetGuardians to an SNMP manager. However, Gary sees an opportunity to use T/Mon to make ACS's monitoring more effective.

"We plan on bringing in all the alarms from our DMS and MetaSwitch networks into the T/Mon. Other company departments currently using the SNMP manager can also be brought into the T/Mon for monitoring. The plan is to use the T/Mon as the single alarm collection point."