With headquarters located in Atlanta GA, Cypress Communications offers total, single source, communication solutions. Their advanced network is distributed throughout the US in over 150 locations providing local and long distance services, Internet access, digital television, voice mail and many other advanced broadband communication services.
Cypress Communications has the single largest deployment of DPS' NetGuardians. "We created this solution with input from Cypress and now it's a widely used monitoring solution," says Rick Dodd, Western Regional Sales Manager for DPS.
The use of the NetGuardian has allowed Cypress to offer a unique level of responsiveness to their customers and tenants. Their facilities provide complete monitoring, backup battery systems and maintenance inventory of critical spare components. "It pretty much satisfies all of our basic needs. It receives the alarm and dispatches it to the proper person. If that person doesn't respond, it will go to the next person. It lays it out pretty simple for them," says Linna Zile, systems engineer at Cypress.
In the Cypress network, the NetGuardian's purpose is to monitor PBX and Internet equipment. It then reports through LAN connections to their IAM systems located in their Atlanta headquarters. The NetGuardian has been deployed in multiple sites across the US and is a very effective monitoring system for their network, according to Zile.
Development of the NetGuardian provides an excellent example of how DPS works with its client to make sure they are getting the monitoring solution they need for their network.
With a strategic focus on superior customer service, Cypress ensures their network is a complete solution for their customers with monitoring protection from the NetGuardian.
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