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An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.

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Client-oriented engineers that build perfect-fit products

Previous Page: Custom Design for a Perfect Fit
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"The only thing that's important to our clients is that our product will work in their environment, the way we promised it would," says Mark Carberry, Engineering Director at DPS Telecom. "So we're very results-focused and very motivated in Engineering. We take great personal pride in delivering quality products."

Working directly with Tech Support, Sales ... and clients

Engineer Meeting
The Engineering Department
works as a team to deliver
customized solutions

The DPS Engineering team is focused on the real world problems and needs of clients. At many other companies, the engineering department is the most distant from the customer. At DPS Telecom, the engineers work directly with clients. DPS Telecom's Engineers are involved thought out the whole process from developing an initial spec with the sales team to the tech support afterwards to ensure the product functions as designed.

"The Engineering Department is tied very closely with the clients," said Carberry. "Tech Support is part of Engineering, so we're always involved in listening to the clients, finding out what they really need, and making it happen. Engineering also works very closely with the Sales Department, and we work together in developing new products based on client requests."

Next Page: Custom Engineering to Meet Client Needs
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